Online Citizen Service Portals
Self-service portals for license applications, scheme enrollment, certificates, and grievances.
Key Highlights
- Online application & tracking
- Payment gateway integration
- SMS/email notifications
- Dashboard analytics
What We Deliver
Comprehensive solutions designed for performance, security, and long-term success.
Secure & Compliant
Enterprise-grade security with industry compliance standards.
- Data encryption
- Access controls
- Audit trails
Scalable Architecture
Built to grow with your organization and user base.
- Cloud-ready
- API-first design
- Modular components
Dedicated Support
End-to-end implementation with ongoing maintenance.
- Training included
- SLA-backed support
- Regular updates
Public service portals are the digital front door to government—enabling citizens to access services, apply for certificates, file grievances, track applications, and exercise rights (RTI) without visiting offices. At TPROSYS IT, we build unified, citizen-centric service delivery platforms and state-specific service gateways to integrated grievance redressal (CPGRAMS, state PG portals), RTI filing, certificate/license issuance, and permit management. Our portals are GIGW-compliant, multilingual, accessible, and designed for inclusion—reaching citizens across digital divides.
Our Public Service Portal Services- Unified Service Delivery Portals: Custom portals—service catalog, application forms, document upload, fee payment (Bharat BillPay/UPI), status tracking, certificate download, SMS/email notifications.
- Grievance Redressal Systems: CPGRAMS integration, state PG portals—registration, categorization, escalation (SLA), feedback, appeal, analytics dashboard, multilingual, whistleblower protection.
- RTI (Right to Information) Portals: Online filing, fee payment, PIO/FAA workflow, proactive disclosure (Section 4), tracking, appeals, annual returns, multilingual, accessibility.
- Certificate & License Issuance: Birth/death, caste, income, domicile, marriage, business licenses, trade permits—workflow, verification, digital signing (e-Sign), DigiLocker push, QR verification.
- Permit & Approval Systems: Building plan approval, fire NOC, environment clearance, factory license, food license—drawing scrutiny, checklist, inspection scheduling, decision workflow.
- Beneficiary & Welfare Portals: DBT integration, beneficiary registration, eligibility verification (Aadhaar), payment tracking, grievance, social audit, transparency dashboard.
- Single Sign-On (SSO) & Identity: State SSO, Aadhaar auth, mobile OTP, digital identity wallet, consent management, session management.
- Citizen Engagement & Feedback: Consultation platforms, feedback polls, service rating, citizen charter, social media integration, chatbot, multilingual support.
- Frameworks: Laravel, Spring Boot, .NET Core, Node.js (NestJS), Python (FastAPI), Go
- Frontend: React, Angular, Vue, Next.js, PWA
- Identity: Aadhaar Auth 2.0, State SSO, Keycloak, Gluu, OAuth2/OIDC/SAML
- Payments: Bharat BillPay (BBPS), UPI (NPCI), Razorpay, PayU, BillDesk
- Documents: DigiLocker API, e-Sign (NSDL/CDAC/eMudhra), PDF signing, QR generation
- Platform: MeitY Cloud, NIC Cloud, AWS, API Gateway
- Monitoring: APM, Log aggregation, SIEM, Accessibility regression, Performance
- 10+ state/central portals
- GIGW 3.0 & STQC: 100% compliance, accessibility-first, bilingual by default
- India Stack integration: Aadhaar, DigiLocker, e-Sign, UPI, API Setu, UMANG
- Multilingual: 15+ Indian languages, low-literacy UX
- End-to-end: strategy → design → development → STQC → operations → enhancement
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Why Choose TPROSYS IT?
Trusted by government bodies, PSUs, and enterprises across India for secure, scalable digital solutions.
Ready to Transform Your Business?
Let's discuss how Public Service Portals can drive your growth.